FAQs

Can I cancel my order?

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If your order has not yet been picked and packed you are able to request a cancellation. 

Can I make an amendment to my order?

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We will do our best to make any changes to your order before dispatch but unfortunately we cannot guarantee this is possible. Please email us within 1 hour of placing your order to ensure the best chance of our team to make any relevant updates to an item or postal address. There may also be other delays which will prevent us from making amendments in time such as weekends, public holidays and sales periods.

Please note, we cannot make any amendments to international orders at this time (other than address adjustments). We apologise for the inconvenience and hope to be able to offer this in the future. 

I just placed an order, where is my email confirmation?

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In most circumstances it is more than likely that you have entered your email address incorrectly or it has been sent to your spam folder. Please email service@zhper.com with your name and order number after checking this. Our team will amend this for you as soon as possible to ensure you receive all tracking updates.

Do you offer click and collect at your warehouse?

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You are welcome to choose the 'click & collect' option at checkout, should your address be within the required vicinity. If you are not within the eligible vicinity, please contact our team via service@zhper.com and we will do our best to assist you.